Terms & Conditions, Refund Policy

Refunds & Cancellation:

If Upstage elects to cancel any program for any reason, we will give you a full refund of your program fees.

Refunds will also be given: 

  • if government regulations or guidelines prevents Upstage from holding the program
  • if Upstage is required to cancel the session of a child who has tested positive for COVID 19; 
  • if Upstage is unable or chooses not to open at their own discretion. 
  • If Upstage is required to change the dates of a program prior to the first day, you will be notified by us in writing. We will provide an opportunity at that time for you to cancel without penalty. 
  • If you cancel for any reason before casting, you will receive a pro-rated refund, plus a 10% processing fee.

Refunds will not be given:

  • if cancellation occurs post casting
  • if the student has to be suspended from the program due to inappropriate behavior 
  • if the student is unhappy with casting

 

PLEASE NOTE: If you are enrolled in our Community Programs, any portion of the program that you do not complete will be refunded through a credit for any future Upstage program. (School programs not eligible.)

To request a refund, please submit here.