Terms & Conditions, Refund Policy

Terms & Conditions

Refunds & Cancellation:

If Upstage elects to cancel any program for any reason, we will give you a full refund of your program fees.

Refunds will also be given: 

  • if government regulations or guidelines prevents Upstage from holding the program if 
  • if Upstage is required to cancel the session of a child who has tested positive for COVID 19; 
  • if Upstage is unable or chooses not to open at their own discretion. 
  • If Upstage is required to change the dates of a program prior to the first day, you will be notified by us in writing. We will provide an opportunity at that time for you to cancel without penalty. 
  • If you cancel for any reason 14 days before a program commences, refunds will be given minus 10% processing fee.

Refunds will not be given:

  • if cancellation occurs after the 14 day deadline
  • if the student has attended any portion of the program
  • if the student has to be suspended from the program due to inappropriate behavior 
  • if the student is unhappy with casting 

All students and parents must agreed to and abide by COVID-19 safety protocols, as outlined here.